From opening an account to making a withdrawal, from understanding bonuses to mastering live betting — the vivo500 Help Center explains everything in plain language for Bangladeshi users. Our support team is available around the clock, ready to assist you.
Select any category below to find the information you need.
Everything you need to know about registration, login, passwords, profile updates, identity verification, and account security.
12 GuidesHow to deposit and withdraw via bKash, Nagad, and Rocket — including processing times, minimum limits, and troubleshooting.
9 guidesA complete guide to understanding welcome bonuses, reload offers, free spins, referral rewards, and turnover requirements.
7 GuidesA complete guide to Sports Betting, Live Casino, slots, reading odds, and how in-play betting works.
15 guidesTips for downloading and installing the Android and iOS app, updating it, and getting the best experience on a mobile browser.
6 guidesInformation on two-step verification, suspicious activity reporting, data protection, and account locks.
5 guidesDeposit limit settings, self-exclusion, problem gambling prevention, and how to get help.
4 GuidesVIP program benefits, points system, exclusive offers, and dedicated account managers.
3 guidesDepositing at vivo500 is quick and straightforward — it typically takes no more than 2–3 minutes. Follow the step-by-step process below.
Log in to vivo500, click the balance section in the top-right corner, and select the "Deposit" button.
Choose whichever you have — bKash, Nagad, or Rocket. On-screen instructions will appear automatically.
Send money to the number provided and save the transaction ID or reference number.
Enter the transaction ID in vivo500's deposit form. Your balance is usually credited within 2–5 minutes.
Minimum deposit is ৳200. Some deposits made after 11 PM may be credited the following morning due to banking system limitations.
Key details about the various payment methods available at vivo500, all in one place.
| Method | Deposit Limits | Withdrawal Limits | Processing Time | Fee |
|---|---|---|---|---|
| bKash | ৳200 – ৳50,000 | ৳500 – ৳30,000 | 2–5 minutes | Free |
| Nagad | ৳200 – ৳50,000 | ৳500 – ৳30,000 | 2–6 minutes | Free |
| Rocket | ৳200 – ৳30,000 | ৳500 – ৳20,000 | 5–15 minutes | Free |
| Bank Transfer | ৳1,000 – ৳2,00,000 | ৳1,000 – ৳1,00,000 | 1–3 business days | Free |
Withdrawals from vivo500 are simple and fast. Most requests are completed within 5–10 minutes. However, account verification must be completed before your first withdrawal.
Submit your National ID or passport for your first withdrawal. Once verified, you won't need to do it again.
Usually 5–10 minutes. Some requests made between 1–5 AM may be processed in the morning.
The minimum withdrawal via bKash and Nagad is ৳500. Your balance must be free of any active bonus.
Maximum withdrawal is ৳50,000 per day. For larger amounts, please contact support.
Vivo500 offers a variety of bonuses. Understanding how each one works makes it easy to get the most out of them.
100% on your first deposit, up to ৳5,000. Code: WELCOME100. Turnover: 5x deposit + bonus.
Get a 20% reload bonus every Thursday, up to ৳2,000. Credited automatically.
10% cashback on weekly net losses, credited every Monday. Maximum ৳3,000.
Refer a friend and earn 10% of their first deposit — up to ৳300 per referral.
Before withdrawing a bonus, you must wager a specified amount — this is called a turnover requirement. The terms vary for each bonus, so read the offer page carefully.
Here are quick solutions to the issues vivo500 users most frequently ask for help with.
Funds usually arrive within 5 minutes. If not, contact Live Chat with your transaction ID and it will be resolved within 24 hours.
KYC verification is required for your first withdrawal. Upload a photo of your National ID — approval usually takes 1–2 hours.
If you used a promo code, please wait 10 minutes after depositing. If the bonus still hasn't appeared, contact support with your deposit reference and promo code.
Check your internet connection. Clear your browser cache or switch to the vivo500 app — games run smoother on the app.
Change your password immediately and enable two-step verification. If you notify support, your account can be temporarily locked while an investigation is carried out.
Certain markets may be unavailable for some matches. Try refreshing the page. If the issue persists, take a screenshot and send it to live chat.
The vivo500 support team speaks Bangla and is available 24/7 to help you with any issue.
For the fastest assistance, click the chat button in the bottom-right corner of the site.
For detailed issues, send us an email. You can attach screenshots or documents.
If you need to speak with someone directly about an urgent matter, call our Bangla support line.
Send us a message on WhatsApp. Include a screenshot describing your issue and we'll get back to you quickly.
We never ask for your full password when you contact support. If anyone asks for your password, they are not a vivo500 employee — please notify us immediately. Our Privacy Policy Find out how your personal information is kept secure.
Vivo500 is meant to be entertaining, not stressful. We want you to always play in control and enjoy the experience. That's why we provide a range of self-management tools.
Set your own daily, weekly, or monthly deposit limits directly from your account settings.
You can take a temporary break from your account for anywhere between 1 day and 6 months.
Review your own betting patterns regularly. If you notice unusual spending, take a break.
You can also request a permanent account closure through our support team.
The vivo500 support team is always ready to help. Or register now and experience it for yourself.
For users aged 18+. Please gamble responsibly.