Before using vivo500, it's important to read these terms and conditions. Everything — account registration, betting, payments, bonuses, and all other policies — is explained clearly here in plain language. There are no hidden terms. What you see is what there is.
Important: By creating an account or using the vivo500 platform, you agree to these Terms & Conditions. If you disagree with any term, please discontinue use and reach out to support.
These terms and conditions apply to all services on the vivo500 platform — Sports Betting, Live Casino, virtual sports, and any other section. By using the vivo500 website or mobile app at any time, you are considered to have accepted these terms.
Vivo500 reserves the right to update these Terms at any time. When changes are made, the "Last Updated" date at the top of the page will be revised and registered members will be notified via email or in-app notification. Continued use of the platform after any update constitutes acceptance of the revised Terms.
These terms and conditions have been drawn up in accordance with the applicable laws of the People's Republic of Bangladesh. Any legal disputes shall be subject to the jurisdiction of the relevant courts.
The Bottom Line: By using vivo500, you agree to these terms. They apply to you whether or not you choose to read them — so it is well worth taking a moment to go through them.
To open an account on vivo500, certain key requirements must be met. These are not just our rules — they are also in place for your own protection.
Vivo500 reserves the right to reject any registration request, particularly if the information provided is believed to be inaccurate or if the applicant already holds another account.
Vivo500 verifies every account to confirm that the member is a real, adult individual. This process is known as KYC (Know Your Customer). Withdrawals cannot be processed until KYC is complete.
What You Need for KYC:
KYC verification is typically completed within 24 hours. If there is an issue with any document, the support team will get in touch. Once submitted, vivo500 stores your documents securely and does not share them with third parties — they may only be disclosed to authorities when legally required.
You can create an account and place bets without submitting KYC documents, but any withdrawal will be held until KYC verification is complete.
There are betting rules on vivo500 that every member must follow. These rules apply equally to everyone — whether you are a VIP member or a brand-new user.
| Category | Minimum Bet | Maximum Bet | Live Betting |
|---|---|---|---|
| Cricket (International) | ৳50 | ৳5,00,000 | ✓ Available |
| Football (Premier League) | ৳50 | ৳3,00,000 | ✓ Available |
| Tennis (Grand Slam) | ৳100 | ৳2,00,000 | ✓ Available |
| E-Sports | ৳50 | ৳1,00,000 | ✓ Available |
| Kabaddi | ৳100 | ৳50,000 | — None |
There are a few important rules around depositing and withdrawing at vivo500 — knowing them upfront will save you trouble down the line.
For deposits:
For Withdrawals:
Please Note: vivo500 never charges any fees for deposits. However, mobile banking providers may apply their own transaction fees — that is entirely subject to their own policies.
Vivo500's bonus system is transparent and straightforward. Bonuses are great, but going in without reading the terms can lead to disappointment later.
Vivo500 reserves the right to modify, suspend, or cancel any bonus offer. Any bonus already claimed before a change takes effect will continue to run under its original terms.
The following actions are strictly prohibited on vivo500. Violations may result in account suspension and balance forfeiture.
Vivo500's security system automatically detects this type of activity. If suspicious activity is identified, the account may be temporarily suspended pending verification.
Vivo500 may suspend or permanently close an account without prior notice in the following circumstances:
Members may also close their account at any time — simply contact support and it will be processed within 24 hours. Any available balance must be withdrawn before the account is closed.
Inactive accounts: An account with no transactions for 12 months will be marked as inactive. A monthly maintenance fee may then apply. To reactivate your account, please contact support.
Vivo500 takes the privacy of members' personal information seriously. Details provided during registration are used solely for account management, payment processing, and customer support.
We will never:
Information is only shared when requested by legal authorities or when required for anti-money laundering purposes. Please read our Privacy Policy for full details.
If you experience any issue or dispute, please contact our support team first. Most issues are resolved within 24–48 hours.
How to File a Complaint:
Vivo500's decision is final in disputes over betting results — however, every complaint is reviewed thoroughly, and full transaction logs are provided where needed. For payment-related disputes, records from both sides are verified and a fair resolution is provided.
Vivo500 believes that if any member feels they've been treated unfairly, it's our responsibility to make it right. We don't hide problems — we solve them.
Most betting sites bury their terms in fine print. At vivo500, everything is upfront — and these six points prove it.
No complex language — all of vivo500's rules are written in plain, simple terms so every member can read and understand them on their own.
No deposit fees, no account setup charges. Every applicable cost is stated upfront — no surprises.
The rollover requirement, validity period, and eligible markets are all clearly stated right alongside each bonus on vivo500.
Every complaint is taken seriously. When an issue arises, transaction logs are made available — nothing is hidden.
You'll be notified in advance whenever terms are updated. We don't make sudden changes that catch members off guard.
You can temporarily suspend your account or set limits at any time — this is provided for within the terms and can be done without question.
Most people skip reading the terms on a betting site — until something goes wrong. At vivo500, we want every member to start with a clear understanding of how things work. Because misunderstandings don't just hurt you — they're a headache for us too.
Rollover requirements are the most common source of confusion. Many people assume they can withdraw a bonus the moment they receive it — but that's not how it works. Say you get a ৳1,000 bonus with a 5x rollover. That means you need to place ৳5,000 in total bets before you can withdraw it. It's not complicated — and honestly, without this condition, everyone would just grab the bonus and cash out immediately, which no platform could sustain. vivo500's rollover requirements are lower than most competitors in the market.
Another common question is about stuck withdrawals. In most cases, this happens due to incomplete KYC or an unfinished bonus rollover. vivo500 never holds withdrawals without reason — if you feel yours has been unfairly delayed, contact support right away and ask for a full breakdown of the transaction.
Another common point of confusion is two people in the same household having accounts. vivo500's rule is one account per person. However, two adults in the same household may hold separate accounts if they each use a different NID and a different mobile number — though if they share the same device or IP address, support should be informed in advance.
Overall, vivo500's Terms & Conditions are not designed to work against users — they exist to ensure a fair environment for everyone. If you have any questions, just ask support. There's nothing hidden.
Now that you know the rules at vivo500, there's nothing holding you back. Register, claim your 100% bonus on your first deposit, and place your bets on cricket, football, and all your favourite events.
For users 18+ only. Please gamble responsibly. Betting carries financial risk.